Answers to common questions

We transcribe the stream, listen for spikes in the audio (laughing, shouting, sudden quiet), and an AI model reads the transcript around those moments to judge whether something happened that stands on its own. Promising moments are cut with a little room before the setup and after the payoff, then captioned. It is a fast first pass, not a replacement for your judgement: watch each clip before you post it.

Links to finished streams (VODs) on Kick, Twitch and YouTube, starting with https://. You can also upload a video file (MP4, MOV, MKV, WebM, M4V or TS). Private, members-only or region-locked videos can't be fetched. Only process videos you have the right to clip.

Open the dashboard, paste the VOD link (or upload a file), pick a format and whether you want captions, and press Start. Before anything is charged you see how long the video is and how many credits it will use.

It depends on the video's length, how busy the service is and how quickly the source site sends the video. A short stream can be ready in minutes; a long one takes longer. Clips appear in your library as they are made, and the progress bar shows which step it is on. We don't promise a fixed time.

Each clip gets a highlight score from the transcript and audio evidence: how clear the moment is, whether it has a payoff, and whether it makes sense without the rest of the stream. The score is a guide for where to start, not a prediction of views.

Yes. Open a clip in your library and use Trim or Extend to move the start earlier or the end later, for example when the AI cut before the punchline. Preview the change, then save; the clip is re-rendered with the new timing.

Yes. Choose captions when you submit a video, and switch them on or off for a single clip in the editor.

Add your own image or text on the Watermark tab and set its position and size. It is added to new clips, and you can switch it off for a single clip in the editor.

Each clip comes with suggested titles for YouTube, TikTok and X that you can copy. Use Rename to give a clip your own name in the library, or set a title to show on screen in the editor.

Press Download on a clip, or tick several clips and use Download selected. Clips are MP4 files ready for TikTok, Shorts, Reels or X.

One credit processes one minute of video. A 2-hour stream uses 120 credits. New accounts get a free trial of 1 hour(s) of video. Plans add credits every month; credit packs add a one-off top-up.

No. If a video finishes with no clips, or stops because of a problem on our side, the credits reserved for it are returned automatically. If some clips were made, only the minutes actually processed are used.

Go to Account settings (or Plan & credits) and press Manage billing. That opens Stripe's secure billing page, where you can switch plans, cancel, update your card and download invoices. If you cancel, your plan stays active until the end of the period you've paid for and won't renew.

No. Yearly plans are billed once a year at a discount and add the month's credits at the start of each month.

See Refunds and cancellation in our Terms. If something went wrong with a payment or a video, contact support and we'll look at it.

Use Forgot your password? on the log-in page. We email a link that works for one hour. For your security we don't say whether an email address has an account.

Both are in Account settings. Deleting your account removes your clips and personal details; payment records are kept as the law requires.

Use the Contact support form or email [email protected]. You'll get a reference number, and we usually reply within one business day.