Legal

Terms of Service

Last updated: 12 November 2026. Draft for legal review: this describes how PenoClips actually works today, but it has not yet been reviewed by an Australian lawyer. Sections marked [Review] need particular attention.

These terms are an agreement between you and PenoClips for using penoclips.com. [Review: insert the legal name and ABN of the business offering the service.]

1. The service

PenoClips takes a finished stream you submit (a Kick, Twitch or YouTube link, or a file you upload) and produces short clips with captions and suggested titles. It finds moments automatically, so results vary and some clips will need editing or won't be worth posting. We don't post anything for you: you download clips and decide what to do with them.

2. Your account

Keep your password private and your email address current. You're responsible for what happens in your account. You must be at least 18, or have a parent or guardian's permission, to buy a plan.

3. Content you submit

Only submit videos you have the right to process and clip, including any rules set by the streamer, the platform and any campaign you work for. We don't check this for you. You give us permission to download, store, transcribe, analyse, cut and render your videos only to provide the service to you. You keep whatever rights you have in your clips; we claim none.

If you believe something processed through PenoClips infringes your rights, email [email protected] with the details and we'll investigate and remove access where appropriate.

4. Acceptable use

Don't use PenoClips to:

  • process content you have no right to use, or content that is illegal, sexually exploits anyone, or promotes violence or harassment;
  • overload, attack, scrape or reverse-engineer the service, or get around credit limits, rate limits or security;
  • create multiple accounts to collect free trials, or share or resell your account;
  • break the rules of the platforms you take videos from or post to.

We may suspend or close accounts that break these rules. [Review: suspension and notice process.]

5. Credits, plans and payment

  • One credit processes one minute of video. Credits are reserved when a job starts, and only the minutes actually processed are used.
  • If a job finishes with no clips, or stops because of a problem on our side, the reserved credits are returned automatically. If it stops because the video can't be used (for example it's private or region-locked), the credits are returned and we show you why.
  • Plans renew automatically each month or year until cancelled, and add credits each month. Prices are in Australian dollars and shown on the Pricing page. Payments are processed by Stripe.
  • [Review: confirm whether unused plan credits roll over or expire, and how long credit-pack credits last.]
  • We may change prices for future billing periods; we'll tell you before a change affects your plan.

6. Cancellation and refunds

  • Cancel any time from Account settings, then Manage billing. Your plan stays active until the end of the period you've paid for, then stops renewing.
  • Because credits can be used straight away, payments are generally not refundable once credits have been used. If you were charged in error, charged twice, or the service didn't work as described, contact us and we'll fix it, including by refund where appropriate.
  • If a payment is refunded, the matching unused credits are removed from your account.
  • Nothing in these terms limits your rights under the Australian Consumer Law, including refunds for major failures.

7. Availability and changes

We work to keep PenoClips available and accurate, but it may sometimes be slow or unavailable, and processing times vary. We may improve or change features over time.

8. Our responsibility to you

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Apart from those, and to the extent the law allows, we aren't responsible for indirect losses (such as lost profits or a ban on a third-party platform), and our total liability for any claim is limited to supplying the service again or the amount you paid us in the 3 months before the claim. [Review.]

9. Ending your account

You can delete your account in Account settings at any time. Cancel a paid plan first.

10. Changes to these terms

If we make important changes we'll update the date above and, for changes that affect paying customers, tell you by email before they apply.

11. Governing law

These terms are governed by the laws of Queensland, Australia. [Review: confirm the governing state.]

Contact

Email [email protected] or use the contact form.